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Ganu Leather is committed to delivering your orders in a timely and reliable manner. Please read this Shipping & Fulfillment Policy carefully before placing an order.

 

1. Processing Time

• All orders are processed within 5–10 business days after payment confirmation.

• Orders are not processed, shipped, or delivered on weekends or public holidays.

• If we experience a high volume of orders, processing times may be slightly delayed. In such cases, we will notify you by email or phone.

 

2. Shipping Time

• Estimated delivery time is 15–20 business days from the date your order is dispatched.

• Delivery times may vary depending on your destination country, customs procedures, and carrier conditions.

• Please note that unforeseen delays due to customs clearance or force majeure events (e.g., natural disasters, strikes, pandemics) are beyond our control.

 

3. Shipping Rates and Methods

• Shipping costs are calculated and displayed at checkout based on your delivery address and the selected shipping method.

• We offer standard international shipping to most countries. Some remote regions may not be serviceable.

 

4. Order Tracking

• Once your order has been shipped, you will receive a shipment confirmation email with a tracking number.

• You can track your shipment status using the tracking link provided.

 

5. Customs, Duties, and Taxes

• Ganu Leather is not responsible for any customs duties, taxes, or import fees applied to your order.

• All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, customs clearance fees, etc.).

 

6. Delivery Address

• Please ensure your shipping address is complete and accurate.

• We are not responsible for failed deliveries due to incorrect or incomplete address information provided by the customer.

 

7. Damaged Shipments

• If you receive a damaged package, please contact us within 48 hours of delivery with photos and a description of the damage.

• We will review your case and arrange a replacement or refund as appropriate.

 

8. Lost or Delayed Shipments

• If your package is significantly delayed or lost in transit, please contact us.

• We will assist you in tracking the shipment and, if necessary, initiate an investigation with the carrier.

 

9. Contact Us

For any questions or assistance regarding shipping and fulfillment, please contact:

Email: [ercanaslan1989@gmail.com

]Phone/WhatsApp: [+905454311031]