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    Refund and Cancellation Policy

                       

Ganu Leather values customer satisfaction and strives to ensure you have an excellent shopping experience. Please read our refund and cancellation policy carefully before placing an order.

Refund Policy

  • Eligibility for Refunds

    • Refund requests must be submitted within 14 days of receiving your order.

    • To be eligible for a refund, items must be unused, in their original packaging, and in the same condition that you received them.

    • Personalized, customized, or made-to-order products are not eligible for refunds unless they are defective or damaged.

  • How to Request a Refund

    • To initiate a refund, please contact our Customer Support Team at [your support email/WhatsApp] with your order number, reason for the refund, and photos (if applicable).

    • After reviewing your request, we will notify you of the approval or rejection of your refund.

    • Approved refunds will be processed back to your original payment method within 5-10 business days, depending on your bank or payment provider.

  • Return Shipping

    • You will be responsible for covering the cost of return shipping unless the item is defective or sent in error.

    • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Cancellation Policy

  • Orders can be cancelled within 24 hours of purchase, provided the order has not yet been processed or shipped.

  • If your order has already been processed or dispatched, it cannot be cancelled. You may request a return after receiving the item, subject to the refund conditions above.

  • To cancel your order, please contact us immediately atEmail: [ercanaslan1989@gmail.com] Phone / WhatsApp: [+905454311031]] with your order details.

Damaged or Defective Items

  • If you receive a damaged or defective product, please notify us within 48 hours of delivery with photos and a description of the issue.

  • We will arrange for a replacement, exchange, or refund at no additional cost.

Contact Us

For any questions about this policy or assistance with your order, please reach out to:

Ganu Leather Support
Email: [ercanaslan1989@gmail.com]
Phone / WhatsApp: [+905454311031]

Note: This policy is subject to change without prior notice. The version published on our website at the time of your purchase applies.

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